Refund Policy

Because we do not sell products or receive payment, we cannot issue refunds directly. Refund decisions are made by the seller in line with DigiSeller's rules and any applicable consumer protection law.

Sellers typically approve refunds when:

• the key or code was not delivered;
• the delivered key is invalid, already used, or region-locked contrary to the listing;
• the product description was materially wrong;
• you were double-charged or the transaction is a duplicate.

Because digital goods are consumed instantly, refunds are usually declined when:

• the key has already been activated on your account;
• you changed your mind after activation;
• the issue is caused by your platform account (bans, region mismatch of your own account, etc.);
• the request is made long after purchase and outside the seller's stated window.

1. Open your purchase in your DigiSeller account and use the built-in refund/support option.
2. Provide screenshots or logs showing the problem (activation error, invalid key, etc.).
3. Give the seller a reasonable time (typically 24–72 hours) to respond.

If the seller ignores your request or you cannot reach them, contact us at support@wolbity.com with your order details and we will help escalate to the seller and, if needed, to DigiSeller support.

Filing a chargeback without first attempting to resolve the issue with the seller may lead to your account being suspended on both Wolbity Market and DigiSeller. Please contact us first — we want to help.

See our Terms of Use for Buyers and Terms of Service for the full marketplace rules.